Returns & Exchanges

At Proscenic, we stand behind the quality of our smart home appliances and offer a 30-day money-back guarantee to ensure your complete satisfaction. If you are not entirely pleased with your purchase, we provide a streamlined return process for all eligible products.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of delivery with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the device in its original packaging, including all accessories, manuals, and promotional items that were included in the initial shipment.

• 3.
  Ship to Service Center

  Attach the provided shipping label or address the package to our designated return center, ensuring you retain the tracking number for your records.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition and functionality, your refund will be processed to your original payment method within 5-7 business days.